MSP Pricing

EFFECTIVELY MANAGE YOUR IT SPEND

MANAGED SERVICES

We are confident that our new uniquely designed managed services programs are effective and yield positive results. We pride ourselves on taking on the complicated pieces of your business so you don’t have to sweat the hard stuff.

A MICROSOFT GOLD PARTNER.

We specialize in Microsoft technology solutions and our uniquely designed managed services programs are segmented into specific skillsets and disciplines, allowing ultimate flexibility for clients to move at their own pace.

AZURE

  • Services include:
  • Provisioning Azure Tenant
  • Initial assessment of Azure
  • Availability
  • Azure Design
  • Firewalls
  • Security
  • Microsoft Premier Service Support
  • Reliability
  • Cost Optimization
  • Additional MSPs Required: None
+ %Azure Monthly Consumption
SERVER

  • Services include:
  • Remote monitoring and management of Server OS
  • OS level remediation
  • OS level patching
  • Customized scheduled patching
  • Azure backup/restore
  • Dalechek Server: $200/server
  • On-premise: $250/server
  • Reliability
  • Cost Optimization
  • Additional MSPs Required: None
$250per server on premise (or $200/Dalechek server)
WINDOWS VIRTUAL DESKTOP

  • Services include:
  • Creation and updates to golden images
  • Provisioning of remote applications
  • Creation of desktop and desktop pools
  • Configuration of storage for user profiles
  • Monitoring
  • Incident and Problem Management
  • Change and Patch Management
  • Reliability
  • Cost Optimization
  • Additional MSPs Required: None
$2000per month

*Limitations and additional MSP requirements may apply. Please visit each service detail page for more information.

ACTIVE DIRECTORY

  • Services include:
  • Active Directory auditing logs
  • Active Directory change management logs
  • Creation of users/groups/organizational units
  • Manager of DNS service
  • Application of permissions and security policies
  • Management of Group Policy Objects
  • Log subsystem configuration (rotation, purge, archive)
  • Domain Controller Promotions/Demotions
  • FSMO Role Movement
  • Additional MSPs Required: Server MSP
$1000per month per Active Directory Domain
SQL

  • Services include:
  • Management of storage
  • Database performance
  • Resolution and network protocols
  • Management of security
  • Monitoring of availability
  • Azure backups/restore
  • New features/functionality of the application
  • Groups/Clients/Regions added to the system
  • New compliance requirements
  • Additional MSPs Required: Server MSP
$2000per month
SHAREPOINT

  • Services include:
  • Creation of SharePoint web applications, sites, portals
  • Installation and configuration
  • Management of users/groups and permissions
  • Creation of certificate requests and installation
  • Azure backup/restore
  • Certificate Management
  • Active Directory Integration
  • Storage Management
  • Availability of SharePoint Services
  • Additional MSPs Required: Server MSP
$2000per month

*Limitations and additional MSP requirements may apply. Please visit each service detail page for more information.

MECM (formerly SCCM)

  • Services include:
  • Patching and patch reporting
  • Application deployment
  • Bitlocker management via MECM
  • Boundary and boundary group management
  • Bits throttling
  • Client health management
  • Operating system build management
  • Windows 10 servicing and versioning
  • Microsoft 365 update deployment
  •  
  • Additional MSPs Required: Server MSP
$4000Starting at 0-500 Devices*
INTUNE

  • Services include:
  • Phone/device setup for new or replacements
  • User setup or account resolution
  • Device wipes
  • Pin code resets
  • Patching (one time configuration)
  • Reports
  • Policies management
  •  
  •  
  •  
  • Additional MSPs Required: None
$3000Starting at 0-500 Devices*
MICROSOFT TEAMS

  • Services include:
  • 24/7 service desk for Microsoft Teams
  • Incident management for Microsoft Teams
  • Request management for Microsoft Teams
  • Administration support for Microsoft Teams
  • Adoption dashboard for Microsoft Teams
  • Governance discussions for Microsoft Teams
  • Voice quality analysis
  • Service level targets
  • Troubleshooting for complex voice issues
  • Team Collaboration* / Teams & Voice*
  • Additional MSPs Required: None
$4.50 - $6.50per user*

*Limitations and additional MSP requirements may apply. Please visit each service detail page for more information.

*MECM (formerly SCCM): Pricing for 0-500 Devices: $4500. 501-1000 Devices: $8000. 1001-2000 Devices: $10,000. 2000+ Devices: Contact us for a custom quote.

*Intune: Pricing for 0-500 Devices: $3000. 501-1000 Devices: $6000. 1001-2000 Devices: $7500. 2000+ Devices: Contact us for a custom quote.

*Microsoft Teams: Team Collaboration Only: Includes support for chat, meetings, audioconferencing, team suites and channels – $4.50 per user. Teams Voice and Collaboration: Includes support for telephone, direct routing or Microsoft calling plans, voice quality of experience, chat, meetings, audioconferencing, team suites and channels – $6.50 per user.

EXCHANGE

  • Services include:
  • Management of users/groups
  • Configuration of connectors between sites
  • Configuration of internet connectors
  • Management of OWA, POP, IMAP connectors
  • Mailbox reports
  • Replication of public folders
  • Tuning of server
  • Storage group management
  • Azure backups/restore
  • Additional MSPs Required: Active Directory, Server
$4500per month
MICROSOFT 365

  • Services include:
  • Teams MSP*
  • SharePoint MSP (Included)
  • Email services
  • Advanced threat protection
  • Office applications
  • OneDrive
  • User/Group creation
  • Licensing management
  • Availability
  • Microsoft Premier Support Services
$3200per month
NETWORK MANAGEMENT

  • Services include:
  • Remote monitoring and management
  • Audit of the current configuration
  • Configuration changes as requested
  • Automatic configuration backups
  • Troubleshoot connectivity/performance issues
  • Bi-Annual patching of devices to keep devices in perfect shape to avoid incidents
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$25 or $125per device per month*

*Limitations and additional MSP requirements may apply. Please visit each service detail page for more information.

*Network Management: Pricing is $75 per device per month for access points and UPS’s. Pricing is $125 per device per month for firewalls, routers, controllers and switches.

HELP DESK SERVICES

Dalechek offers superior help desk services programs specifically designed with 24/7/365 support along with proactive management and monitoring to minimize downtime and help suit your IT needs.

PER USER PROGRAM

  • Services include:
  • Tier 1 engineer with Tier 2 escalation internally to Dalechek
  • *24/7/365 support
  • Each user is limited to 2 devices (phones, pads, laptops)
  • Patching/AV/Remediation (via Dalechek tools)
  • Microsoft software support
  • 3rd party software with client provided runbook
  • Dalechek support number and email access
  • Dedicated Technical Account Manager (TAM)
  • Monthly reports
  • Quarterly briefing reports (QBR)
$65per user, per month
DEDICATED STAFF PROGRAM

  • Services include:
  • Fully dedicated engineer provided to you
  • 24/7/365 support
  • 3rd party software support with client provided runbook
  • Access to client support email
  • Support answers phone with organization’s name
  • Customizable for your needs
  • Optional: $10/month per device (Patching/AV/Remediation tools provided by Dalechek)
  • Patching/AV/Remediation if you wish to use Dalechek tools
  • Otherwise, dedicated engineers will use tools provided by your organization
$8000starting price per month*
PER TICKET PROGRAM

  • Services include:
  • Tier 1 Engineer with Tier 2 escalation internally to Dalechek
  • 24/7/365 support
  • Microsoft software support
  • 3rd party software support with client provided runbook
  • Dalechek support number and email access
  • Dedicate Technical Account Manager (TAM)
  • Monthly reports
  • Quarterly Briefing Reports (QBR)
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$20per ticket, per month

*Limitations and additional MSP requirements may apply. Please visit each service detail page for more information.

*Per User Program: Emergency support is available 24/7/365.

*Dedicated Staff Program: If you would like to combine this program, we would determine the number of required engineers plus $10 per device per month for a complete program. A fully dedicated Tier 1 engineer is $8000 per month (40 hours per week) and a fully dedicated Tier 2 engineer is $12,000 per month (40 hours per week).

*Per Ticket Program: Emergency support is available 24/7/265.

QUESTIONS?

Have more questions about MSP Pricing? Check out our FAQ or contact our sales team for more information.

MSP Pricing FAQ
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